General contact
For general questions, partnerships, press, or business inquiries, email [email protected].
Product support
For account help, app issues, subscription questions, bug reports, or account deletion requests, email [email protected].
What to include
- The email address you use for your Roxily account.
- Your device type, operating system, and Roxily app version if the issue is app related.
- A short description of what happened and what you expected to happen.
- Screenshots or screen recordings if they help explain the problem.
- For account deletion requests, include "Account deletion request" in the subject line.
Response time
We usually respond as soon as we can. Some account, billing, or data requests may take longer because we need to verify the request before making changes.
Privacy and terms
You can review how Roxily handles data in the Privacy Policy and how Roxily works as a service in the Terms of Service.